Kling, Computers and Controversy, p 752
Intel finally agreed to replace the chip for anybody who wanted a replacement. What are the ethical responsibilities of the manufacturer of a faulty product? How "faulty" does the product have to be? What actions do you think Intel took to prevent future occurrences of this kind of problem? What do you think Intel will do if this kind of problem happened again?
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Just a few years ago, AOL, in an effort to get more business, adopted an "all-you-can-eat" pricing policy. For a fixed monthly fee, a customer could get unlimited access to AOL. Previously, AOL had a "pay-per-view" pricing policy. The new pricing policy resulted in overwhelming demand both from old customers and new customers. AOL's resources were overloaded and customers could not get into the system. AOL apologized, gave refunds, and make a crash effort to improve capacity.
One thing which caused the overloading was customers leaving their machines connected all of the time. When a customer has trouble getting in, the customer will just leave the connection open. AOL tried to curtail this behavior by dropping the connection to customers who didn't show any activity for a certain period of time. Of course, this action by AOL made customers mad.
What is the responsibility of a vendor who oversells capacity? What can a vendor do to prevent overselling? How is this case the same or different than the Israel cell phone case?
Lecture Sixteen--ICS 131--Win 2000--28 Feb 00
Review of Lecture Fifteen
Safety-critical applications
Some definitions
Reliability
Security
Integrity
are all sources of difficulties
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What can be done to avoid these
problems?
Techniques for Increasing Reliability
Techniques of Software Development
Final Comments
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Ethics One
Cases (see the two above)
(Additional copies of the ten recycled cases available
from Distribution Center
Friday hours 10-2:30)
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Odds and Ends
Presentations
204 ET will be available at 8 AM
PC and projector scheduled to arrive at 8:30
if you want to check things out
The version of Powerpoint available on the PC
will be the one in Office 97
All 131 students are welcome at both 9 and 10
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Quiz on Monday--Last One
Look at the readings listed for Lec 15
Review Lectures 15 and 16
Look at the University of Delaware Ethics Quiz
www.udel.edu/ecce/quiz.html
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Some other online material you might want to look at
web.mit.edu/gtmarx/www/garyhome.html
www.onlineethics.org
www.pfir.org