Analyze...
Activities
of the workplace:
What goals do individuals or groups pursue?
What tasks do they perform?
What actions
do they carry out.
Artefacts
of the workplace:
What information is retrieved or created
in these work activities?
What
tools are being used?
Social
context of the workplace:
How are individuals and groups
organized into larger structures?
What roles are defined
(implicitly or explicitly)?
How do people depend on each
other in achieving their goals?
Involve all stakeholders (users, customers, management, owners...)
Early prototyping helps in the requirements analysis phase.