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September 17, 2019

The Conversation

How Congress turns citizens’ voices into data points

By Samantha McDonald

Big technology companies like Amazon, Facebook and Google aren’t the only ones facing huge political concerns about using citizen data: So is Congress. Reports by congressional researchers over the last decade describe an outdated communication system that is struggling to address an overwhelming rise in citizen contact.

Read the full story at The Conversation.

How Congress turns citizens’ voices into data points

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