Lecture 10--ICS 131--Winter 2000--9 Feb 2000

From Computer Assisted Instruction to Distance Learning


A. What was Ralph Gerard's Dream for UCI?

B. What really happened?

The good, and the not-so-good

C. What's happening now in The World and UCI?

D. What would a distance learning

version of 131 look like?

Two things Feldman left out

A. Computer based toys as teaching devices

Lego, Intel-Mattel

B. Instructional material for young children

One thing Feldman underplayed

Distance learning for organizations
Comparing Distance learning and e-mail

e-mail was an unexpected consequence

of establishing networks and a rousing success

distance learning and CAI were expected to be

big winners in the computer business

(and that may still happen) but maybe not

in conventional educations institutions

(What is the future of

conventional educational institutions?)

Social Relations--Electronic Communication

I. "Toward an Ethics and Etiquette

for Electronic Mail"

Shapiro and Anderson, RAND 1985

II. "Computers, Networks, and Work"

Sproull and Kiesler

Scientific American, 1995

III. Some e-mail experiences


I. "Toward an Ethics and Etiquette

for Electronic Mail"

Shapiro and Anderson, RAND 1985

A. Is E-Mail different

than other forms of communication?

1. Some general considerations

Probably not that much different from

real letters and memos

i.e., no visual cues, no interruptions

Clearly different from face-to-face

e.g., JF's bank experience in Jerusalem

Compare to telephone conversation

--can interrupt, tone of voice

2. Speed

How long to make a connection?

Is somebody expecting your message?

Transmission speed

Comparison media

letter mail, telephone, face-to-face


3. Permanence

e-mail has appearance of being temporary,

but it is really permanent

"Never say anything in an electronic message

that you wouldn't want

appearing and attributed to you

in tomorrow morning's front-page

headline in the New York Times."

4. Cost of distribution

Our comparison three:

getting a letter typed, stamp

travel cost

telephone call cost

5. Organization's ability to control the medium

Pretty good on e-mail, especially post-audit

Copies of letter to boss
B. Sending

1. Keep messages simple

One subject

Few recipients

Identify yourself

2. Stick to the facts

Label opinions as such

Label emotions as such

3. Assume message will be on "front page..."

Don't insult or criticize

Don't send the message
C. Receiving and Responding

1. Emotions

Count to 10

Look again

2. Opinions

Separate opinions from facts

so you can respond appropriately

3. Sender, consider the

Assume honest and competent

Maybe don't respond to some things

Courtesy to, e.g., you receive a message

not intended for you
II. "Computers, Networks, and Work"

Sproull and Kiesler

Scientific American, 1995

A. Network groups talked

more frankly, more equally

Why frankly? Other cases,

drug use, liquor consumption

Why equally?

Less inhibitions than in face-to-face

Some dangers in not knowing

who is on the other end of the line

B. Network groups generated more ideas

no interruptions

open atmosphere

everybody getting into the act


C. Take longer to make a decision

consistent with other characteristics


D. More flaming

have to flame to be heard

nobody to hold you down


III. E-mail experiences

A. Grinter's talk on Lucent

Distributed organization

24 hour work day


low labor cost

B. JF's experiences

1. Healthcare Facilitator Advisory Board

Get some exchanges in face-to-face

Not much in e-mail

2. Survey of High-Option Annuitants

OP draft

Comments by JF and SM

How communicated to OP?



3. Annuitants comments on bid process

Ask for comments

Bundle them up and ship them off

Did e-mail encourage this strategy?

Changes in reading assignments

gender and communities for Monday

Quiz on Monday

JF office hours--cf e-mail and face-to-face

Problems with grade book

Go to discussion if only to make an appointment

Lunch on Wednesday
More stuff

1. Power of images:

Communicating Science and Technology

Felice Frankel, MIT

10 Feb 00, 4:30 PM, Beckman Center

2. Check with your TA about points

on partial deliverables

3. Articles in LA Times and NY Times

Today--9 Feb 00

Productivity--would you believe 5%

Hackers shut down web sites
Readings in C&C for today, i.e. for quiz on Monday

Part V

pp 426-432 of Chap A

B & D