• Heuristic evaluation (3-5 experts)
• (Cognitive) walkthroughs
• Interviews, focus groups, questionnaires ( Shneiderman book)
• Observing users
• in
person, video, audio, interaction logging
•
in "usability lab" or in real world setting (workplace, homes, public places)
•
possibly from remote
• (Automated critiquing tools based on software-ergonomic
guidelines)
• User feedback on beta
versions
• (Reports in newsgroups,
at user conferences, from helpdesks)
• (Product reviews)
Goal:
•
detecting problems
•
checking conformity with guidelines/standards
•
checking whether prescribed acceptability requirements have been met